Category:Massage Articles

Booking a massage should be a straightforward and comfortable experience, whether you are a first-time client or a regular customer. Knowing what to do before your therapist arrives, how to handle changes to your appointment, and what to expect during the visit can help everything run smoothly.

In Part II of our booking guide, Nairobi Freelance Masseurs answers more common questions to help you prepare for your appointment.

I Need to Cancel My Booking. What Should I Do?

We understand that plans can change unexpectedly. If you need to cancel or reschedule your massage appointment, please notify your therapist or our booking team as soon as possible.

Giving advance notice helps the therapist manage their schedule and may allow you to arrange another suitable time. Depending on availability, you may be able to reschedule for another day or time.

Cancellation terms can vary depending on the booking and any arrangements confirmed in advance. Please check the applicable policy when making your appointment so you know whether any charges apply.

We appreciate prompt communication and will do our best to help you find a convenient alternative whenever possible.

I Have Never Booked a Massage Before. What Should I Do?

There is no need to feel nervous about your first appointment. You do not need to look a certain way or have a particular body type to enjoy a massage. What matters most is that you feel comfortable and communicate respectfully with your therapist.

Before the session begins, you can discuss your preferences, the areas you would like the therapist to focus on, and any concerns you may have. You are welcome to ask questions about the treatment and let the therapist know if you would prefer lighter or firmer pressure.

Good personal hygiene, clear communication, and mutual respect help create a positive experience for everyone.

What Should I Prepare Before a Therapist Arrives for an Out-Call Appointment?

If you have booked an out-call massage at your home, hotel, or another agreed location, please make sure the environment is clean, comfortable, and accessible.

Here are a few simple preparations:

• Provide clear directions: Share the correct address, building name, access instructions, and any useful landmarks.
• Prepare a comfortable space: Ensure there is enough room for the massage setup and that the area is reasonably quiet.
• Maintain good hygiene: Keep the room and bathroom clean, with access to basic facilities where possible.
• Respect the therapist’s comfort: Ensure the environment feels safe and welcoming, with clear expectations about the appointment.
• Offer refreshments if you wish: Sealed bottled water or a canned drink is a thoughtful option.

A little preparation can help the appointment begin on time and allow both you and your therapist to feel more comfortable.

Should I Drink Alcohol Before Meeting the Massage Therapist?

We recommend avoiding alcohol before a massage. Alcohol can affect judgement, coordination, hydration, and your ability to communicate clearly. It may also make some massage treatments less suitable or comfortable.

If you have been drinking heavily or appear intoxicated, your therapist may decline or postpone the appointment for safety reasons.

For the best experience, arrive sober, stay hydrated, and let your therapist know about any health concerns that could affect the treatment.

What Should I Do When the Massage Therapist Arrives?

Welcome your therapist politely and allow a few moments to confirm the booking details and prepare for the session.

You can have a brief conversation about the treatment, your preferences, and any areas of discomfort or tension. Follow the therapist’s instructions about the setup and let them know if you have questions.

Throughout the appointment, respect each other’s personal boundaries and communicate openly. You should never feel pressured into anything you have not agreed to, and your therapist should receive the same consideration.

A calm, respectful environment helps everyone feel more at ease.

When Should I Make Payment?

Confirm the price, payment method, and any applicable transport or cancellation charges before the appointment. We recommend having the agreed payment ready to avoid unnecessary delays.

Where payment is due upon arrival, settle it at the time agreed during booking. If you are paying in cash, prepare the correct amount where possible. You may also ask the booking team which alternative payment methods are accepted.

Always follow the payment arrangements confirmed for your appointment. If anything differs from what was agreed, contact the booking team for clarification.

Should I Give the Massage Therapist a Gift or Tip?

Gifts and tips are optional and entirely at your discretion. If you are pleased with the service, a tip can be a thoughtful way to show appreciation, but it is never an obligation.

Some clients also choose to offer a small gift, such as flowers or chocolates. If you do, keep it appropriate and remember that the therapist is free to accept or decline.

The most important way to show appreciation is to treat your therapist respectfully, communicate clearly, and honour the arrangements made for the booking.

Make Your Next Booking with Confidence

At Nairobi Freelance Masseurs, we want every appointment to be organised, respectful, and comfortable for both clients and therapists. Communicating early, preparing your space, confirming payment arrangements, and respecting personal boundaries all contribute to a smoother experience.

Read Part I of our booking guide for answers about therapist profiles, services, appointment timing, privacy, and other frequently asked questions.

Booking a Massage – Part I: Frequently Asked Questions

Before booking a massage, you may have questions about our therapists, the services available, appointment arrangements, privacy, and what to expect. At Nairobi Freelance Masseurs, we believe clear information helps you make a confident and informed choice.

Below are answers to some of the most frequently asked questions about our massage therapists and booking process.

Are the Photos 100% Genuine?

Yes. We make every effort to ensure that the photos published on our website are genuine, recent, and representative of the massage therapists we work with. We believe in transparency and want clients to have a clear idea of the therapist they are considering booking.

Our aim is simple: to help you make an informed choice based on the information and photographs provided on our website.

Do the Photos Show the Therapists’ Faces?

Some do. Our Masseuses page features recognisable photographs of many of our professional massage therapists. However, the amount of personal information available may vary from one profile to another.

If you are genuinely interested in making a booking and need additional information, please contact our team. We will do our best to assist, subject to the therapist’s preferences and privacy.

Are Your Massage Therapists Professional?

Yes. Our massage therapists have training, practical experience, or experience working in reputable spas. They approach their work with professionalism and take pride in providing clients with a comfortable, respectful, and personalised experience.

We encourage clients to read each therapist’s profile carefully to understand their experience, services, and approach before placing a booking.

Are Massage Therapists Available for Couples?

Yes, selected therapists accept couples’ bookings, subject to their individual preferences and availability.

Please check the information on each therapist’s profile or contact our team to confirm whether they accommodate couples. We aim to ensure that everyone involved understands the nature of the appointment and is comfortable with the arrangements.

If you have specific preferences or requests, communicate them clearly when making your booking. Both clients should be fully informed and willing participants in the experience. Our therapists reserve the right to decline arrangements that make them uncomfortable or that involve unclear expectations.

What Services Do Your Massage Therapists Offer?

Our therapists offer a range of massage services designed to suit different preferences and needs. Depending on the therapist, these may include relaxation massage, Swedish massage, deep tissue massage, aromatherapy, sports massage, couples massage, and other specialist treatments.

Each therapist’s profile provides information about the services offered and their individual approach. Please read the profile carefully before booking, and contact us if you need clarification about a particular treatment.

Can I Speak to a Therapist Before Booking?

In many cases, yes. We aim to provide useful information about each therapist’s appearance, experience, services, rates, and contact arrangements on their online profile.

Some therapists are represented by Nairobi Freelance Masseurs (NFM) because they prefer to have our team coordinate their bookings. If a therapist’s direct contact information is not listed, you are welcome to contact our office with your questions.

To help us respond efficiently, please review the therapist’s profile before getting in touch. This allows us to focus on any additional information you may need.

How Far in Advance Should I Place a Booking?

We recommend booking at least two hours in advance, where possible. Many therapists can accommodate appointments within one to three hours, depending on their schedules and location.

Booking earlier gives you a better chance of securing your preferred therapist and allows time to confirm the date, time, location, service, and any reasonable special requests.

Last-minute bookings may also be possible, but availability can be limited. We therefore recommend contacting us as early as possible, particularly if you have a specific therapist or appointment time in mind.

Why Is There Sometimes a Two- or Three-Hour Minimum Booking?

Some appointments have a minimum duration of two or three hours, depending on the therapist and the type of experience requested.

A longer booking allows sufficient time for a more relaxed, unhurried appointment, including any agreed treatments and preparation. It also helps account for the therapist’s travel time and the time reserved exclusively for your appointment.

Minimum durations and rates vary, so please confirm the applicable terms before making your booking.

Can I Discuss Personal Requests with a Therapist?

Yes. You may discuss reasonable preferences and special requests when making your booking, provided they are communicated respectfully and agreed upon in advance.

Our massage therapists provide massage services and are booked for their time, skills, and professional experience. They are not prostitutes, and no additional service should be assumed or expected as part of a massage appointment.

Any optional service must be lawful, explicitly agreed upon by the therapist and client, and consistent with the therapist’s boundaries. No one should feel pressured to agree to a request.

We encourage you to read the therapist’s profile before contacting them, as it may already answer many of your questions.

How Will My Personal Information Be Used?

We understand that privacy and discretion are important when arranging a massage appointment.

Personal information provided during booking is handled with care and used for legitimate purposes associated with arranging and managing appointments, including verification, security checks, payments, and the administration of applicable cancellation terms.

We aim to restrict access to client information and expect our therapists and booking personnel to handle it responsibly. Please provide only the information reasonably needed to arrange your appointment, and contact us if you have questions about how your details are handled.

Do Your Therapists Offer In-Call and Out-Call Services?

Selected therapists offer both in-call and out-call appointments, depending on their individual arrangements and availability.

• In-call: You visit the location specified by the therapist.
• Out-call: The therapist travels to an agreed location, such as your home, hotel, or office, where the service is available.

Many of our therapists operate in major Kenyan cities, including Nairobi and Mombasa. Availability, travel arrangements, and any additional transport charges should be confirmed before booking.

You can explore our Masseuses section to find therapists and check which appointment options they offer.

Are There Any Age Restrictions?

Yes. Clients must be at least 21 years old to book through our service. There is no maximum age, provided the client can safely receive the requested treatment and any relevant health or mobility considerations are communicated beforehand.

What Should I Do If I Am Not Satisfied with the Massage?

If the appointment does not meet your expectations, please contact our team promptly, ideally within the first five to ten minutes, so we can understand the concern and help where possible.

We will listen to your feedback and, if a suitable alternative is available, may help you identify another therapist or agree on an appropriate next step.

We strive to ensure that the therapist who arrives matches the confirmed booking and the information provided. If you believe there has been a significant discrepancy, please notify us immediately.

Please note that cancellation or dissatisfaction terms may apply. Where the concern relates to a mismatch between the confirmed booking and the therapist who arrives, any applicable charges should be explained clearly before the appointment is finalised. If a cancellation is agreed, transport costs may be payable where this was disclosed as part of the booking terms.

Ready to Make a Booking?

We want your booking experience to be straightforward, comfortable, and transparent. Review the available therapist profiles, confirm the service and rates, and share your preferred appointment time and location.

For assistance with availability or a booking, contact Nairobi Freelance Masseurs on +254 714 662 533 or visit nairobifreelance.com.

Look out for Part II of our booking guide for more answers to common questions.

Enjoy Luxury and Relaxation with Mobile Masseuses in Nairobi